Steps to Inbound Loyalty
Use Design Thinking
2 of 4 : Radical Honesty
customers would rather know about a delay or a defect in the product before they find it themselves and you MUST be the first and earliest bearer of the bad news and NEVER LIE
Entrepreneurs are like parents they really love to hide the problems from the customers you know because they need to feel warm and fuzzy but guess what both of them are wrong! When children find out family is in trouble they go through a bigger trauma than if they were to find out in earlier stages simillarly customers would rather know about a delay or a defect in the product before they find it themselves and you MUST be the first and earliest bearer of the bad news and NEVER LIE even if they will not like it and give you an earful and here is why: You need your client to believe your words even if it is bad news because then they will start to rely on you if you really have a good prodcut or service.
At Charmacy we help you develop a reporting platform that serves as a solid line of communication between you and clients, with ready and modifiable formats but the rest is up to you and believe it or not as the old saying goes truth will come out so you better own it than not.